Shipping policy

Last Updated: 10 Jun, 2026

Welcome to MumBuds USA. We are committed to delivering our premium baby diaper products safely and efficiently to our customers. Please review our shipping policy below for information regarding order processing, delivery timelines, and shipping charges.

1. Shipping Locations

MumBuds USA currently ships products throughout Nepal. We are working to expand our delivery network and may offer international shipping in the future.

For delivery inquiries outside Nepal, please contact our customer support team before placing an order.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotions, or holidays, processing times may be slightly extended.
• 3. Delivery Time

Estimated delivery times within Nepal are as follows:

Location	Estimated Delivery Time
Kathmandu Valley	1–3 Business Days
Major Cities	2–5 Business Days
Remote Areas	5–10 Business Days

Delivery times are estimates and may vary due to weather conditions, transportation delays, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated based on the delivery location and order value.

• Free shipping may be offered on selected promotions or qualifying orders.
• Any applicable shipping fees will be displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation message via email, SMS, or other communication channels with tracking information, where available.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of purchase.

MumBuds USA is not responsible for delays or failed deliveries resulting from:

• Incorrect addresses
• Incomplete delivery information
• Incorrect contact details provided by the customer

Additional shipping charges may apply for re-delivery requests.

7. Delayed or Lost Shipments

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will work with our delivery partners to investigate and resolve the issue as quickly as possible.

8. Damaged Packages

If your package arrives damaged:

• Take photos of the package and products immediately upon receipt.
• Contact MumBuds USA within 48 hours of delivery.
• Provide your order number and supporting photos.

We will review the claim and determine an appropriate resolution.

9. Delivery Refusal

If a customer refuses delivery without a valid reason, shipping costs and any applicable return charges may be deducted from any eligible refund.

10. Contact Us

For shipping-related questions or assistance, please contact:

MumBuds USA
Email: info@mumbudsnepal.com
Phone: 
Address: Nepal

We appreciate your trust in MumBuds USA and look forward to serving your family with quality diaper products.