Refund policy

Last Updated: 10 June, 2026

At MumBuds USA, customer satisfaction is important to us. We strive to provide high-quality baby diaper products that meet the needs of parents and caregivers. Please review our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the hygienic nature of baby diapers and personal care products, we can only accept returns under specific circumstances.

Returns may be accepted if:

  • The product received is damaged or defective.
  • The wrong product was delivered.
  • The product packaging is unopened, unused, and in its original condition.

For health and safety reasons, we cannot accept returns of:

  • Opened diaper packages.
  • Used products.
  • Products with damaged seals or packaging caused after delivery.
  • Products purchased during clearance or special sale events, unless defective.

2. Return Request Period

Customers must submit a return request within 48 hours of receiving the order.

Requests made after this period may not be eligible for return or refund consideration.

3. How to Request a Return

To initiate a return, please contact our customer support team and provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging (if applicable).

Contact Information:

MumBuds USA
Email: info@mumbudsnepal.com
Phone: 
Address: Nepal

Our team will review your request and provide further instructions.

4. Return Approval

All return requests are subject to review and approval by MumBuds USA.

If your return is approved:

  • The product must be returned in its original packaging.
  • The product must remain unused and unopened.
  • The item must be shipped back according to the instructions provided by our support team.

Returns sent without prior approval may not be accepted.

5. Refund Policy

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method within 7–14 business days, depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless:

  • The wrong product was shipped by MumBuds USA.
  • The product arrived damaged or defective.

6. Replacement Policy

Where applicable, MumBuds USA may offer a replacement instead of a refund for:

  • Damaged products.
  • Defective products.
  • Incorrect items shipped.

Replacement availability will depend on stock levels.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery and provide supporting photographs.

We will review the issue and arrange an appropriate resolution, which may include a replacement, store credit, or refund.

8. Non-Returnable Items

The following items cannot be returned:

  • Opened diaper packs.
  • Used diaper products.
  • Products damaged due to misuse, improper storage, or customer negligence.
  • Promotional, clearance, or gift items unless defective.

9. Cancellation Policy

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

10. Policy Changes

MumBuds USA reserves the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us:

MumBuds USA
Email: info@mumbudsnepal.com
Phone: 
Address: Nepal

Thank you for choosing MumBuds USA. We appreciate the opportunity to serve you and your family.