Privacy policy

Last Updated: June 10, 2026

MumBuds USA ("MumBuds USA," "we," "us," or "our") operates this website and online store, including all related information, content, products, features, tools, and services (collectively, the "Services"). Our online store is powered by Shopify, which enables us to provide e-commerce services and a secure shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, make a purchase, communicate with us, or otherwise use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Account Information

  • Username
  • Password
  • Account preferences and settings

Order and Transaction Information

  • Products viewed, added to cart, or purchased
  • Purchase history
  • Order details
  • Returns, exchanges, and cancellations

Payment Information

Payment information is processed securely through Shopify and authorized payment providers. Depending on the payment method used, information may include:

  • Payment card details
  • Transaction identifiers
  • Payment confirmations

MumBuds USA does not directly store complete payment card information on its servers.

Device and Usage Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website activity and interactions
  • Cookies and tracking technologies

Communications

Information you provide when contacting customer support, submitting inquiries, reviews, feedback, or participating in promotions.

2. How We Collect Information

We collect personal information:

Directly From You

When you:

  • Place an order
  • Create an account
  • Subscribe to newsletters
  • Contact customer support
  • Submit reviews or feedback

Automatically

Through:

  • Cookies
  • Analytics tools
  • Website tracking technologies
  • Device and browser interactions

From Service Providers

Including:

  • Shopify
  • Payment processors
  • Shipping partners
  • Analytics providers
  • Marketing platforms

3. How We Use Your Information

We use personal information for the following purposes:

Order Processing and Fulfillment

  • Process payments
  • Confirm orders
  • Arrange shipping and delivery
  • Manage returns and refunds
  • Provide customer support

Account Management

  • Create and maintain customer accounts
  • Save shopping preferences
  • Improve account security

Website Improvement

  • Analyze website performance
  • Improve customer experience
  • Develop new products and services

Marketing and Promotions

With your consent where required by law, we may:

  • Send promotional emails
  • Notify you about new products
  • Provide special offers and discounts
  • Deliver personalized recommendations

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

  • Verify customer identity
  • Detect fraudulent transactions
  • Protect our website and customers
  • Maintain platform security

Legal Compliance

We may use personal information to:

  • Comply with applicable laws
  • Respond to legal requests
  • Resolve disputes
  • Enforce our policies and agreements

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Maintain shopping cart functionality
  • Improve website performance
  • Measure marketing effectiveness
  • Analyze visitor behavior

Most browsers allow you to control or disable cookies through browser settings. However, disabling cookies may affect certain website functions.

5. How We Share Information

We may share personal information with:

Shopify

Our store is hosted on Shopify, which processes information necessary to operate and improve our Services.

Service Providers

Including:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting providers
  • Analytics services
  • Customer support tools

Marketing Partners

We may share information with advertising and marketing partners to provide relevant advertisements and promotional content.

Legal Authorities

Where required by law, regulation, court order, or governmental request.

Business Transfers

In connection with a merger, acquisition, asset sale, restructuring, or similar business transaction.

We do not sell your personal information to third parties for their independent commercial use.

6. Shopify's Role

Our online store is powered by Shopify. Shopify may collect, process, and store information necessary to provide e-commerce functionality, payment processing, fraud prevention, and website performance services.

For additional information about Shopify's privacy practices, please review Shopify's Privacy Policy available through Shopify's official website.

7. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect your personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide Services
  • Maintain customer accounts
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Children's Privacy

Our Services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information to us, please contact us immediately so we can take appropriate action.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request a copy of your data
  • Withdraw consent where applicable
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the details provided below.

11. International Data Transfers

Because Shopify and certain service providers may operate internationally, your personal information may be transferred to, stored, or processed in countries outside Nepal.

Where required, appropriate safeguards will be implemented to protect transferred information in accordance with applicable laws.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with the revised "Last Updated" date. Continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

MumBuds USA
Email: info@mumbudsnepal.com
Address: Kathmandu, Kathmandu 44600, Nepal

We are committed to protecting your privacy and handling your personal information responsibly.